Terms of Use

Acceptance of Terms

Welcome to the Eagle Lake Recovery Center website (“Website”). By accessing or using this Website, you agree to be bound by these Terms of Use and all applicable laws and regulations. If you do not agree with these terms, please do not use this Website.

Use of Website

Permitted Use

You may use this Website for: learning about our treatment programs and services; contacting us with inquiries about admission; accessing educational resources about addiction and recovery; requesting insurance verification; and initiating text message communication with our team via click-to-text links.

Prohibited Use

You may not: transmit any unlawful, threatening, abusive, defamatory, or obscene material; impersonate any person or entity; interfere with or disrupt the Website or servers; attempt to gain unauthorized access to any systems; use any automated system (bots, scrapers) without written permission; transmit viruses, malware, or other harmful code; or violate any applicable laws or regulations.

SMS Terms of Service

Consent and Opt-In

By texting our designated number, you consent to receive text message replies from Eagle Lake Recovery Center related to your inquiry. Messaging is conversational and initiated by you. We do not send unsolicited, promotional, or automated marketing messages via SMS.

Message Frequency

Message frequency varies based on your inquiry. You will only receive messages in direct response to conversations you initiate. We do not send recurring or scheduled messages.

Costs

Message and data rates may apply. Your carrier’s standard messaging rates apply to all messages sent to and received from Eagle Lake Recovery Center.

Opt-Out

You may opt out of SMS communications at any time by replying STOP to any message from our number. You will receive a one-time confirmation message acknowledging your opt-out. After opting out, you will no longer receive text messages from this number. You may resume messaging at any time by texting us again.

Privacy and Protected Health Information

IMPORTANT: Do NOT send protected health information (PHI), medical details, clinical information, or other confidential health data via text message. Our SMS channel is for general inquiries and scheduling only. It is not a secure clinical communication channel.

Intellectual Property Rights

All content on this Website, including text, graphics, logos, images, videos, and software, is the property of Eagle Lake Recovery Center or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws. You may not modify, copy, distribute, transmit, display, reproduce, publish, license, create derivative works from, or sell any information or content obtained from this Website without our written permission.

Disclaimer of Warranties

THIS WEBSITE AND SMS SERVICE ARE PROVIDED “AS IS” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. We do not warrant that the Website or SMS service will be uninterrupted, error-free, or free from viruses or other harmful components.

Limitation of Liability

To the fullest extent permitted by law, Eagle Lake Recovery Center shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising out of or related to your use of this Website or SMS service.

Governing Law

These Terms of Use shall be governed by and construed in accordance with the laws of the State of Louisiana, without regard to its conflict of law provisions. Any legal action arising out of these Terms of Use shall be brought exclusively in the state or federal courts located in Louisiana.

Changes to Terms

We reserve the right to modify these Terms of Use at any time without prior notice. Changes will be effective immediately upon posting on this Website.

Questions

If you have questions about these Terms of Use or our privacy practices, please contact us.

New version- What this improves:
Legal Strength Increased

  • Added No Medical Advice clause 
  • Added Emergency disclaimer 
  • Strengthened liability protections 
  • Added third-party links clause 

SMS Compliance Improved (Big Upgrade)

  • TCPA-friendly consent language 
  • STOP/HELP clarity 
  • Strong PHI warning 
  • Clear conversational-only messaging scope 

Better Structure for Legal Review

  • Cleaner section hierarchy 
  • Consistent legal tone 
  • Reduced ambiguity (important for audits) 

Behavioral Health–Specific Protection

This version now properly reflects:

  • admissions funnel use 
  • non-clinical SMS use 
  • HIPAA separation 
  • crisis boundary protection


EAGLE LAKE RECOVERY  |  TERMS-OF-USE

Acceptance of Terms

By accessing or using the Eagle Lake Recovery Center website (“Website”), you agree to be bound by these Terms of Use and all applicable laws and regulations.

If you do not agree to these terms, you must not use this Website.

Use of Website

Permitted Use

You may use this Website solely for lawful purposes, including:

  • Learning about our treatment programs and services 
  • Contacting us regarding admissions or referrals 
  • Accessing general educational information about addiction and recovery 
  • Requesting insurance verification assistance 
  • Initiating communication with our admissions team via provided contact tools 

Prohibited Use

You agree not to:

  • Use the Website for any unlawful or fraudulent purpose 
  • Transmit threatening, abusive, defamatory, or harmful content 
  • Attempt to gain unauthorized access to systems or data 
  • Use bots, scrapers, or automated tools without written permission 
  • Introduce viruses, malware, or malicious code 
  • Interfere with website functionality or security 
  • Violate any applicable local, state, or federal laws 

No Medical Advice

The content on this Website is provided for informational and educational purposes only.

It is not:

  • Medical advice 
  • Psychiatric advice 
  • A diagnosis 
  • A treatment recommendation 

You should always seek the advice of a qualified healthcare provider regarding any medical or mental health condition.

No Emergency Services

This Website and its communication channels are not emergency services.

If you are experiencing a medical or mental health emergency, call 911 or go to the nearest emergency room immediately.

SMS TERMS OF SERVICE

Consent to Receive Messages

By initiating a text message conversation with Eagle Lake Recovery Center, you consent to receive non-promotional, conversational SMS responses related to your inquiry.

Messages are only sent in response to user-initiated contact unless otherwise explicitly consented to.

Message Frequency

Message frequency varies based on your inquiry and communication needs. Messages are sent only as part of an active conversation.

Message & Data Rates

Message and data rates may apply according to your mobile carrier plan.

Opt-Out Instructions

You may opt out at any time by replying:
STOP

After opting out, you will receive a final confirmation message and will no longer receive SMS communications unless you reinitiate contact.

For assistance, reply HELP or contact us directly.

Important SMS Health Disclaimer

Do not send or request:

  • Medical information 
  • Protected Health Information (PHI) 
  • Clinical records 
  • Sensitive health details 

SMS communication is not a secure medical communication channel and should only be used for general inquiries and admissions coordination.

INTELLECTUAL PROPERTY RIGHTS

All content on this Website, including text, graphics, logos, images, videos, and design elements, is the property of Eagle Lake Recovery Center or its licensors and is protected under applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works without prior written permission.

DISCLAIMER OF WARRANTIES

This Website is provided on an “as is” and “as available” basis.

Eagle Lake Recovery Center makes no warranties, express or implied, regarding:

  • Website availability or uninterrupted operation 
  • Accuracy or completeness of content 
  • Freedom from errors, viruses, or harmful components 

LIMITATION OF LIABILITY

To the fullest extent permitted by law, Eagle Lake Recovery Center shall not be liable for any damages arising from your use of this Website or SMS services, including but not limited to direct, indirect, incidental, consequential, or punitive damages.

THIRD-PARTY LINKS

This Website may contain links to third-party websites. We are not responsible for the content, policies, or practices of any third-party sites.

GOVERNING LAW

These Terms of Use are governed by the laws of the State of Louisiana, without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Louisiana.

CHANGES TO TERMS

We reserve the right to update or modify these Terms of Use at any time. Updates will be effective immediately upon posting to this Website.

Your continued use of the Website constitutes acceptance of any changes.

CONTACT INFORMATION

If you have questions regarding these Terms of Use, please contact us using the information provided on our Website.